Careers at NEHDA

Housing Counselor (Part-Time)


NEHDA facilitates community development that promotes strong and safe neighborhoods, thriving businesses, and active civic engagement on Syracuse’s Northside. The NEHDA Housing

Counselor is responsible for overseeing and implementing programs that support the agency’s mission within its core focus areas:

  • Real Estate Development,

  • Economic and Business Development, and

  • Community Development.

The Housing Counselor position reports to the Executive Director, is responsible to NEHDA’s Board of Directors, and:

  • Provides housing counseling to renters and connects renters and landlords to

    community resources;

  • Coordinates workshops and programs that promote housing stability and property


  • Engages with diverse communities throughout the service area; and

  • Represents the Agency and communicates the mission, goals and successes to the


The Housing Counselor helps individuals and families acquire the critical skills, knowledge and confidence to buy and maintain homeownership and/or prevent foreclosure in accordance with HUD Counseling Program guidelines and the National Industry Standards for Home Ownership Education and Counseling. The Housing Counselor is responsible for conducting homebuyer education classes, financial fitness and foreclosure prevention workshops and providing housing counseling (pre-purchase, post-purchase and foreclosure) and credit counseling services.

Responsibilities include:

  • Program Related

  1. Conducting classes and workshops throughout Central New York, travel required (must have valid driver's license and reliable transportation). Some evening and weekend classes.

  2. Provide one-on-one and phone counseling services

  3. Develop action plans and follow up with customers

  4. Maintain a familiarity with the mortgage industry to provide accurate information to customers

  5. Assist with budgeting and credit repair

  6. Advocate on behalf of customers as needed

  • Agency / Community

  1. Develop and implement outreach plans to diverse communities.

  2. Attend and speak on NEHDA’s behalf at pertinent public meetings.

  3. Work collaboratively with lenders, lawyers, and others in the housing industry to assist clients

  4. Abide by a strict code of confidentiality in all matters related to the programs.

  • Administrative

  1. Acquire and maintain the required professional certifications.

  2. Implement policies and procedures for NEHDA programs in keeping with Board and funding source directives.

  3. Maintain complete and accurate client and program database files

  4. Maintain program records in keeping with government and Board regulations.

  5. Prepare and provide reports at the monthly Board of Directors meetings as are required by the Executive Director.

  6. Oversee completion of all projects and reports as required.

  7. Perform other duties as assigned.


  • Education

  1. Associate’s Degree required, Bachelor’s degree preferred in Business, Finance, Social Work, Human Services or related field.

  • Experience

  1. Minimum three (3) years counseling experience.

  2. Minimum one (1) year working with people from diverse socio-economic backgrounds.

  3. Minimum one (1) year experience in banking or finance desired.

  • Skills

  1. High level of communication skills including writing, training, making public presentations and participating in planning groups.

  2. Ability to establish priorities, plan, coordinate and monitor work of multiple projects while maintaining meticulous attention to detail.

  3. Ability to work independently and in concert with other staff, Board members, volunteers, community partners, local businesses and neighborhood residents.

  4. Ability to design and implement community outreach initiatives.

  5. Ability to advocate for neighborhood quality of life issues.

  6. Computer skills required

  7. Ability to speak a second language desired.